Terms of Service
These Terms govern your use of the NorthDelta Studio website and any web development, app development, software, design, consulting, maintenance, or related services we provide.
Last updated: 17 April 2026
1. Acceptance of Terms
By accessing our website, requesting a quote, purchasing services, entering into a proposal, statement of work, invoice, project agreement, or otherwise engaging NorthDelta Studio, you agree to be bound by these Terms.
If you are acting on behalf of a business or organisation, you confirm that you have authority to bind that entity to these Terms.
2. About NorthDelta Studio
NorthDelta Studio is a United Kingdom web and software development business providing digital services to individuals, startups, and organisations. References to "NorthDelta Studio", "we", "us", or "our" include any trading structure under which those services are provided.
3. Services
We provide professional digital services including, but not limited to:
- Website design and development
- Web applications
- Mobile applications
- UI/UX design
- E-commerce solutions
- Hosting setup and deployment
- API integrations
- Automation systems
- Maintenance and support
- Technical consulting
- SEO and performance optimisation
- Branding and digital assets
- Custom software development
The exact scope of work for any project will be set out in a quotation, proposal, statement of work, invoice, email confirmation, or other written agreement.
4. No Guaranteed Outcomes
Unless we expressly agree otherwise in writing, we do not guarantee specific commercial results, search engine rankings, app store approval, uninterrupted uptime, compatibility with every device, bug-free software, immunity from security incidents, or future business success.
We provide our services using reasonable skill and care in accordance with applicable law.
5. Quotes, Proposals and Scope Changes
Any quote or proposal is valid for the period stated in it, or for 14 days if no period is stated.
Any change to the agreed scope may require revised fees, revised timescales, additional milestones, or a separate agreement. Work requested outside the original scope may be billed at our standard hourly or project rates.
6. Client Responsibilities
- Provide accurate, complete, and timely information
- Supply content, branding assets, credentials, approvals, and feedback promptly
- Ensure you have the right to use all materials you provide to us
- Review deliverables within a reasonable timeframe
- Comply with all applicable laws and regulations
- Maintain your own backups unless backup services are expressly included
- Nominate a decision-maker where multiple stakeholders are involved
We are not responsible for delays caused by missing information, delayed approvals, or changes requested by you.
7. Payment Terms
Fees are as stated in your quote, proposal, statement of work, invoice, or other written agreement.
7.1 General
- All fees are stated in GBP (£) unless otherwise agreed
- Invoices are due within 14 days unless otherwise agreed in writing
- Deposits or milestone payments may be required before work begins or continues
- Final files, launches, transfers, or handover may be withheld until all invoices are paid in full
7.2 Late Payment
- We may suspend work or access if payment is overdue
- Delivery dates may be delayed
- We may charge statutory interest and recovery costs where permitted by law
- We may use debt recovery or legal action where necessary
7.3 Refunds
Payments for time already spent, completed milestones, custom work, third-party purchases, domain renewals, hosting fees, and completed deliverables are generally non-refundable unless required by law.
8. Intellectual Property and Code Ownership
8.1 Our Pre-Existing Materials
We retain ownership of all pre-existing materials, including internal frameworks, templates, reusable modules, scripts, libraries, methods, processes, development tools, design systems, workflows, documentation formats, and general know-how.
8.2 Client Deliverables
Subject to full payment of all sums due, and unless otherwise agreed in writing, you will own or receive the benefit of the custom final deliverables created specifically for your paid project. This applies only to bespoke elements produced for that project.
8.3 Source Code Access
Unless expressly included in writing, we are not obliged to provide raw source files, repositories, development environments, internal comments, design source files, staging systems, or proprietary tooling. Where source code handover is included, it will occur only after full payment.
8.4 Third-Party and Open Source Components
Projects may include third-party or open-source components that remain subject to their own licence terms. You agree to comply with those terms.
8.5 Portfolio Rights
Unless you request confidentiality in writing before the project begins, we may display completed work, your business name, screenshots, and a general description of the project in our portfolio and marketing materials.
9. Hosting, Domains and Third-Party Services
Where we assist with domains, hosting, cloud infrastructure, plugins, payment gateways, analytics, email providers, app stores, or other third-party services, your use of those services remains subject to the relevant third-party terms.
We are not liable for third-party outages, suspensions, data loss, policy changes, security issues, pricing changes, or other failures outside our control. Ongoing third-party fees are your responsibility unless we expressly agree otherwise in writing.
10. Timelines and Delivery
Any delivery dates or launch dates are estimates unless expressly stated otherwise in writing. We are not liable for delays caused by client delays, scope changes, third-party outages, illness, supplier failures, force majeure events, or other circumstances outside our reasonable control.
11. Testing and Acceptance
You must review deliverables and notify us of any material issues within a reasonable period.
If no material issues are reported within 14 days of delivery, launch, or handover, the work may be deemed accepted. Minor bugs, cosmetic issues, or enhancement requests do not invalidate acceptance.
12. Support and Maintenance
Ongoing support, maintenance, monitoring, updates, backups, or technical assistance are only included where expressly agreed. Unless you are on an active maintenance or support arrangement, future changes, fixes, or support requests may be charged separately.
13. Data Protection and Privacy
Each party is responsible for complying with applicable data protection laws, including UK GDPR and the Data Protection Act 2018 where relevant.
Unless otherwise agreed, you are responsible for the lawful collection, use, and management of personal data processed through your website, app, or business operations.
14. Confidentiality
We will treat your confidential information as confidential and use it only to provide the services. This does not apply to information that is already public, lawfully known to us already, independently developed, or required to be disclosed by law.
You also agree to keep our confidential pricing, proposals, processes, methods, and non-public materials confidential.
15. Warranties and Disclaimer
Except as required by law, services are provided on an "as is" and "as available" basis, and all implied warranties are excluded to the fullest extent permitted by law.
Nothing in these Terms limits any statutory consumer rights that cannot legally be excluded.
16. Limitation of Liability
To the fullest extent permitted by law, NorthDelta Studio will not be liable for indirect or consequential loss, loss of profit, loss of revenue, loss of opportunity, loss of goodwill, loss of data, business interruption, reputational damage, or losses arising from third-party service failures.
Our total aggregate liability arising from any claim relating to the services shall not exceed the total fees actually paid by you to us for the specific project giving rise to the claim.
Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded.
17. Indemnity
You agree to indemnify and hold NorthDelta Studio harmless against claims, losses, damages, costs, and expenses arising from materials you supplied, your misuse of deliverables, unlawful business activity, your breach of these Terms, or infringement caused by content, instructions, or assets you provided.
18. Suspension and Termination
By Us
- We may suspend or terminate services for non-payment, unlawful conduct, abuse, material breach, or legal risk
- We may suspend work immediately if invoices are overdue
By You
- You may terminate a project by written notice
- You remain liable for work completed, time committed, completed milestones, and non-cancellable third-party costs
On termination, any licence or transfer obligations may be suspended until all outstanding sums are paid.
19. Force Majeure
Neither party shall be liable for delay or failure caused by events beyond reasonable control, including natural disasters, internet outages, cyber incidents, war, strikes, pandemics, supplier failures, or government action.
20. Non-Solicitation
During a project and for 12 months afterwards, you agree not to directly hire, solicit, or contract any subcontractor, freelancer, employee, or partner introduced by NorthDelta Studio without our written consent. We may charge a reasonable recruitment or transfer fee where applicable.
21. Changes to These Terms
We may update these Terms from time to time. The version in force on the date you engage our services will generally apply to that project unless otherwise agreed in writing.
22. Governing Law
These Terms and any dispute or claim arising from them shall be governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise.
23. Contact Details
Important Note
For larger projects, SaaS products, retainers, or enterprise work, these Terms could sit alongside a separate proposal, statement of work, privacy policy, cookie policy, support agreement, and data processing agreement where required.
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