Privacy Policy
This Privacy Policy explains how NorthDelta Studio collects, uses, stores, and protects personal data when you visit our website, contact us, or use our services.
Last updated: 17 April 2026
1. Who We Are
NorthDelta Studio is a United Kingdom web and software development business. In this Privacy Policy, "NorthDelta Studio", "we", "us", and "our" refer to the business responsible for deciding how your personal data is collected and used.
If you have any questions about this Privacy Policy or how we handle personal data, you can contact us at info@northdeltastudio.co.uk.
2. The Personal Data We Collect
We may collect and process the following categories of personal data:
Information you provide directly
- Name
- Email address
- Phone number
- Company or business details
- Billing information
- Project requirements and enquiry details
- Any information you provide when contacting us
Information collected automatically
- IP address
- Browser type and version
- Device type
- Pages visited and website usage data
- Referring website or source
- Date, time, and duration of visits
- Technical logs and diagnostic information
Information from payments and service delivery
- Transaction records
- Invoice and payment status information
- Support communications
- Project files or materials you provide to us
We do not intentionally collect special category personal data unless it's necessary and lawfully provided to us in the course of a project or enquiry.
3. How We Collect Personal Data
- When you submit a contact form or enquiry
- When you email, call, or otherwise contact us
- When you request a quote or purchase services
- When you use our website
- When you interact with analytics, forms, chat tools, or similar website features
- When you provide project assets, files, or account access as part of our services
4. How We Use Your Personal Data
- To respond to enquiries and communicate with you
- To provide quotes, proposals, and services
- To manage projects and deliver work
- To process payments and maintain records
- To improve our website, services, and customer experience
- To monitor performance, reliability, and security
- To comply with legal and regulatory obligations
- To establish, exercise, or defend legal claims
- To send service-related messages
- To send marketing communications where permitted by law or where you have consented
5. Our Legal Bases for Processing
Under UK data protection law, we rely on one or more of the following legal bases:
- Performance of a contract, or taking steps before entering into a contract
- Our legitimate interests, where those interests are not overridden by your rights
- Compliance with a legal obligation
- Your consent, where consent is required
Where we rely on consent, you may withdraw that consent at any time, although this will not affect the lawfulness of processing carried out before withdrawal.
6. How We Share Personal Data
We do not sell your personal data. We may share it where necessary with:
- Payment processors and financial service providers
- Website hosting, cloud, infrastructure, and software providers
- Analytics, communications, and support tool providers
- Professional advisers such as accountants, insurers, or legal advisers
- Authorities, regulators, courts, or law enforcement where required by law
- Contractors or service providers involved in delivering your project, where necessary
We only share personal data where there is a legitimate reason to do so and where appropriate safeguards are in place.
7. International Data Transfers
Some of our service providers may process personal data outside the United Kingdom. Where this happens, we take steps to ensure that appropriate safeguards are in place as required by applicable data protection law.
These safeguards may include reliance on adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms.
8. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including for legal, accounting, tax, operational, and record-keeping purposes.
Retention periods may vary depending on the type of information, the service provided, and any legal obligations that apply.
9. Data Security
We use reasonable technical and organisational measures to help protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
However, no transmission over the internet or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.
10. Your Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Request restriction of processing
- Object to processing
- Request transfer of your personal data
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Commissioner's Office (ICO)
To exercise any of these rights, please contact us at info@northdeltastudio.co.uk.
11. Marketing Communications
We may send you marketing communications where you have consented, requested information from us, or where we are otherwise permitted to do so by law.
You can opt out of marketing communications at any time by using the unsubscribe link where available or by contacting us directly.
12. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure basic functionality, analyse traffic, improve performance, remember preferences, and support security features.
Some cookies may be essential for the operation of the website, while others may be optional. If you use non-essential cookies such as analytics or marketing cookies, you should also provide a separate Cookie Policy and, where required, a cookie consent mechanism.
You can also control cookies through your browser settings, although blocking certain cookies may affect website functionality.
13. Third-Party Websites and Services
Our website may include links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites or services, and you should review their policies separately.
14. Children's Privacy
Our website and services are not directed at children, and we do not knowingly collect personal data from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. The version published on our website will apply from its stated effective date.
16. Contact Us
Need help with a privacy-related request?
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