Cookie Policy

This policy explains the technologies we may use to store information on your device or access information already stored on your device when you visit our website.

These technologies may include cookies, local storage, session storage, embedded media technologies, scripts, tags, and other similar tools used for functionality, security, performance, analytics, and communications.

Cookies are small text files placed on your device by a website. Similar technologies can achieve comparable functions, including local storage, session storage, pixels, tags, scripts, and embedded third-party technologies.

Some technologies are deleted when you close your browser. Others remain for a longer period until they expire or are manually deleted.

We may use cookies and similar technologies for the following purposes:

• To make the website function properly
• To remember user preferences or settings
• To support security and fraud prevention
• To keep services stable and reliable
• To support embedded content such as videos
• To remember chatbot context or session state
• To analyse website traffic and usage patterns
• To improve website performance and user experience
• To support future analytics, advertising, or marketing tools where enabled

In addition to cookies, we may use local storage and session storage in your browser.

Session storage may be used to maintain temporary chatbot state, help preserve a live session, or support navigation and functional behaviour while you are actively using the site.

Local storage may be used to remember certain settings, preferences, or conversation context so the chatbot or other interactive features can behave more consistently across visits.

These technologies are treated similarly to cookies under UK regulatory guidance where they store or access information on a user's device.

If you use our chatbot or live messaging features, we may store conversation content, technical metadata, and related identifiers in our systems to help us respond to queries, improve support quality, maintain continuity, investigate misuse, and keep service records.

Depending on how the feature is used, this may include information such as IP address, timestamps, browser or device data, submitted messages, and operational logs.

Information stored in our database is governed by our Privacy Policy.

Some content or services on our website may be provided by third parties. When that happens, those third parties may place cookies or use similar technologies through our site.

Depending on the tools we use now or in future, this may include providers involved in:

• Embedded video content
• Website analytics
• Hosting and infrastructure services
• Customer communication tools
• Advertising, retargeting, or conversion tracking

We do not control third-party cookies directly. You should review the relevant third-party privacy and cookie information where applicable.

You can manage cookies through your browser settings, including deleting cookies, blocking certain cookies, or controlling site data stored on your device.

If we use non-essential cookies or similar technologies, such as analytics, advertising, or certain third-party media tools, we may ask for your consent through a cookie banner or consent tool before those technologies are activated.

Blocking or disabling some technologies may affect website functionality, performance, or certain interactive features.

Some cookies and storage technologies operate only during your browsing session and are removed when you close your browser. Others may remain until they expire or are manually deleted.

Duration can vary depending on the specific technology, the service provider, and the purpose for which it's used.